Terms and Conditions


We, Drive Taxi App Ltd of Unit 12e Shrub Hill Industrial Estate, Shrub Hill Road, Worcester WR4 9EL licence you to use Drive Taxi App (version [Apple: 12.4.3 and above, Android: 20.10.1 and above) mobile application software, the data supplied with the software and any updates or supplements to it or the online booking website (‘Drive Taxi App’), as permitted in these terms (‘Licence’).

The Drive Taxi App mobile application software requires a smartphone device with relevant software and sufficient memory.  

A copy of this Licence is available on our website or on the mobile application.

  1. Grant and scope of licence

    • We grant you a non-exclusive, non-transferable licence to use Drive Taxi App in the UK on the terms of this Licence. We (or our licensors) remain the owners of Drive Taxi App at all times.

    • We are an intermediary between you and the provider to you of transport services by licensed drivers (‘transport provider’) and we do not provide transport services directly. You are able to use Drive Taxi App to book a transport provider for a fee, subject to the length of the journey plus waiting time.

    • Drive Taxi App accept your booking and allocate this to the transport provider. Any fee is payable by cash to the transport provider or by card payment via the app or website to Drive Taxi App.

    • You may not copy, distribute, unzip, reverse engineer, decompile or otherwise disassemble, rent, lease, sub-licence, adapt, vary or modify Drive Taxi App. You may not remove any copyright or trademark.

  2. USE OF Drive Taxi App

    • Following acceptance of these terms and conditions, you must register and set up an account on Drive Taxi App. Registration requires you to submit your name, an up to date address, mobile phone number, email address and your age. You are able to amend certain information on Drive Taxi App or by contacting the administrator.

    • You must register a debit or credit card to Drive Taxi App in order to continue with the download of Drive Taxi App. This will be stored on Drive Taxi App and we shall only charge your debit or credit card in the event of payment authorised by you after using the transport provider or upon cancellation in accordance with the cancellation terms below.

    • Drive Taxi App will make every effort to complete your booking within the requested time however this is not always possible to achieve. You acknowledge that the fare estimate and estimated time of arrival are approximations only and the actual fare and time of arrival are subject to traffic levels, the weather and the availability of transport providers.


    • You acknowledge that all intellectual property rights in Drive Taxi App belong to us (or our licensors), that rights in Drive Taxi App are licensed (not sold) to you, and that you have no rights in, or to, Drive Taxi App other than the right to use it in accordance with the terms of this Licence.

  4. Limitation of liability as a consumer user

    • You acknowledge that Drive Taxi App has not been developed to meet your individual requirements.

    • We only supply Drive Taxi App for domestic and private use. You agree not to use Drive Taxi App for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    • We are only responsible for loss or damage you suffer that is a foreseeable result of our breach of this Licence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we granted you the Licence.

    • We are not responsible for any failure of the transport provider to carry out the booking and the transport provider is not a guaranteed service. All of the transport providers are licensed but may not be licensed in the area in which the booking is requested or the service is to be provided and you use the transport provider at your own risk.

    • Nothing in this Licence shall limit or exclude our liability for death or personal injury resulting from our negligence.


    • During the registration process, you will be required to provide us with personal information in order to enable Drive Taxi App to function. This information will be stored safely and securely on Drive Taxi App. We will use the personal information you provide to us to facilitate communication between you and the transport provider, to monitor usage of Drive Taxi App and to process your payment following use of a transport provider.

    • We may collect location data sent from your devices. You consent to us processing and using your location data. You may stop us collecting such data at any time by turning off the location services settings.

    • You will have the opportunity to restrict Drive Taxi App from accessing certain parameters of your mobile device(s) however you acknowledge that this may directly or indirectly impede the functioning of the service.

    • We will implement appropriate technical and organisational measures to protect any personal data against unauthorised or unlawful processing and accidental loss or damage.

    • We will only give your personal information to third parties where the law either requires or allows us to do so.

  6. Cancellation

    • In the event that you use Drive Taxi App to book a transport provider and then do not use the transport provider, you authorise us to charge your debit or credit card a standard cancellation fee to cover the cost of administering the booking and subsequent cancellation. The amount of the cancellation fee is subject to the tariff and the district as follows:-

      • cancellation of the transport provider in the Worcester district between the hours of [07:00 and 00:00, Monday to Saturday], shall be charged at tariff 1 (£3.60) and between the hours of [00:00 and 07:00 Monday to Saturday, all day Sunday and Public/Bank Holidays, between the hours of 18:00 and 00:00 Christmas Eve and New Year’s Eve] shall be charged at tariff 2 (£4.60);

      • cancellation of the transport provider in the Wychavon district between the hours of [07:00 and 00:00, Monday to Saturday], shall be charged at tariff 1 (£3.40), between the hours of [00:00 and 07:00 Monday to Saturday, all day Sunday and Public/Bank Holidays, between the hours of 18:00 and 00:00 Christmas Eve and New Year’s Eve] shall be charged at tariff 2 (£4.50) and all day on Christmas Day, Boxing Day and New Year’s Day shall be charged at tariff 3 (£6.00).

    • The cancellation fee shall be payable upon each booking which is made and subsequently cancelled. A minimum charge of the relevant tariff will be applied if you have pre-booked and cancelled in less than 60 mins of the dispatch time. A minimum charge of the relevant tariff PLUS mileage will be charged if the transport provider has already been dispatched.

  7. Termination of Drive Taxi App

    • We may terminate this Licence at any time without notice. We may also block your use of Drive Taxi App if you breach these terms and conditions.

    • You may terminate this Licence by deleting Drive Taxi App from your mobile or other device(s).

    • Upon termination for any reason:

      • all rights granted to you under this Licence shall cease;

      • you must immediately cease all activities authorised by this Licence; and

      • we will immediately deduct any sums due to us under this Licence; and

      • you must immediately delete or remove Drive Taxi App from all mobile devices or computer equipment in your possession.

  1. Events outside our control

    • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Licence that is caused by an Event Outside Our Control. An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation failure of public or private telecommunications networks.

  2. Other important terms

    • We may transfer our rights and obligations under this Licence to another organisation, but this will not affect your rights or our obligations under this Licence.

    • Each of the conditions of this Licence operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

    • As a consumer, please note that this Licence, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

    • If you wish to contact us, please write to us at the address at the beginning of this Licence.

    • Card pre-authorisation: This is not a charge and it will be removed from your bank statement. Depending on the financial institution, this will take anywhere between minutes and few weeks.
      This amount corresponds to a pre-authorisation. These are reserved funds that are put on hold by your card issuer, and they are performed to attempt to confirm the card information entered is valid and the bank will allow your transaction. The usual amount is £1.01, but it may vary depending on the business requirements.
      Sometimes when you are registering your card in an app or website, you will see the same pre-authorisation. In this case, this is referred to as card verification.
      If you have further questions about how your bank handles pre-authorisations, We advise you to contact them directly.


    • We reserve the right to amend these terms and conditions from time to time. You will be notified when there is a change to terms and conditions and you will be required to agree to any amendments. In any event, your continued use of Drive Taxi App constitutes acceptance of such changes.